Malaysia Airlines today launched official presence on WhatsApp

first_imgMalaysia Airlines today launched official presence on WhatsAppMalaysia Airlines today launched official presence on WhatsAppMalaysia Airlines (MH) today launched ourofficial presence on WhatsApp, enabling customers to receive their flight booking confirmation and flight status directly through the popular messaging app. Malaysia Airlinesis the first airline in Malaysia and the fifth in the world to integrate with the WhatsApp Business solution.This follows the launch of three otherdigital solutions, MHguardian, MHfeedback and MHchat back in April 2018 and in line with our digitalization strategy.Malaysia Airlines will continue to look at products and services that enhance the customer experience byallowing our guests to receive important updates such as gate, check-in,boarding or schedule notifications via the messaging app. This new platform is offered in addition to the airline’s traditional methods of communication of email and SMS.Malaysia Airlines’ Group Chief Executive Officer Izham Ismail said, “We are extremely excited to be the first in Malaysia and one of the first in the world to offer this new service on WhatsApp. The WhatsApp Business solution will enable us to reach out to more passengers as WhatsApp is one of the most popular messaging applications with more than 1.5 billion users worldwide. The new service will further enhancethe customer experience for todays always connected customers.”He added, “Malaysian Hospitality is not just about the service. It is about making the journey stress-free andconvenient for our passengers.”Malaysia Airlines’ customers can opt in to this service by sending any WhatsApp message to the number +603 8777 4570Source = Malaysia Airlineslast_img