CO Sr. Medical Office Coordinator

first_img Twitter Save CO Sr. Medical Office Coordinator CO Sr. Medical Office Coordinator Maryland, United States If applicable,prepare to support clinic activities from home in case of JHUclosure (install virtual desktop and keep electronic referencelists as needed, and make sure you have cell or home phone numbersfor physicians, supervisors, and clinicmanager). Coordination of OR Cases (Ifappropriate)Work with surgicalscheduling coordinator to post all ORcases.Verify that theposting sheet is completed and signed by the surgeon and scannedwithin EPIC.Send out surgicalpacket to patient with pre-opinstructions.Verify alldocuments are received and scanned appropriately into EPIC prior todate of surgery. You need to sign in or create an account to save Provide administrative support for medicalmatters on behalf of physicians.Answer in-comingcall from patients and provide information to patients, asappropriateRoutinely checkvoice mail and return calls to patients within 24hours.Coordinate withpatient and/or referring physician to obtain outside medicalrecords. Ensure that all relevant outside medical records arereceived and scanned into Epic in advance of clinic. Ensure thatphysician gets medical records in advance per protocol asappropriate.Refer patient toappropriate resources/clinicalareas.Send out lettersand post op information to referring physicians, ifneeded.Send outconfirmation letters to patients when appointment is scheduled inless than 2 week timeframe asneeded.Receive fromphysician completed and signed forms requested by the patient suchas: Disability, Family Medical Leave, Workers Compensation, MedicalAssistance Application, MVA, etc. All completed forms should bescanned into EPIC and send original to the patients for theirrecords. Academic/General Administrative Support – AsnecessaryProvide general administrative support to one ormore physiciansAnswer office phone, schedulemeetings/maintains calendar for physicians, make travelarrangements, maintains filing system (copy or scan asindicated).Assist withpreparation of correspondence, reports, posters, and relateddocumentsCompilesinformation for reports, grant applications, manuscripts,etc.Orders stock andmaintains office suppliesMay coordinatelarge meetings and/or seminars (e.g., arrange logistics forspeakers, meeting space, refreshments,invitations)May assist withpreparation of sponsored projectmaterialProcessreimbursements per department protocol asapplicable. Serve as a resource for other Medical OfficeCoordinators and other administrative support staff. Train newstaff, and may serve as a super user for newsystems.Talk to prospectivepatients and/or family members to determine appropriate health careprovider for patient(s). Advanced discussion includes: if provideris appropriate specialist, or if someone else may be moreappropriate based on area of specialization, timeframe to get anappointment, insurance coverage, and geographic location. Offereffective alternatives to patient whenappropriate.Routinely addressescomplex situations based on past experiences, and knowledge andunderstanding of healthcare resources and how they should be used.Examples may include working with VIP patients, work withinternational patients, and unique schedulingsituations.Coordinate allpieces of complex patient visits pre and post op. This includesscheduling all preliminary exams, imaging studies, and other testsin a timely fashion, and then gathering results for physicianreview.And/orCoordinate patient visits within specialtyprogram that requires more complex coordination of care acrossdepartments and/or multiple locations, departments, institutionsand/or entity lines of service, and multiplesystems.PatientScheduling:If approved to schedule in EPIC, scheduleappointments in EPIC.Schedule new andfollow-up clinic appointments, and assist in canceling andrescheduling of clinics for providers who have a non-schegistrar astheir MOC.Collect insuranceinformation, and complete registration inEPIC.Answer more complexquestions from patients about billing and refer to JHU PhysicianBilling Services and/or JHH Patient FinancialServices.Support thephysician with insurance preauthorization and single case agreementprocesses by submitting necessary clinical information asinstructed by the physician.Coordinatefollow-up office visits by providing information about treatment,and testing locations. Schedule lab tests and other procedures,and/or coordinates with other areas to complete schedulingprocess.When physician’sclinic is cancelled, call patient to re-schedule physician and/ortesting appointments pertaining to thatvisit.If requested byphysician, complete courtesy calls to patients to remind them ofappointment arrival times and answer questions about location,parking, what to bring, etc.All informationentered into EPIC will be subject to evaluation, quality controlsand performance managementstandards. Similar jobs CO Sr. Medical Office Coordinator Minimum Qualifications(Required)High School Diploma/GED.Three (3) years progressively responsible medicaloffice experience.Medical terminologyrequired.Intermediate computer and proofreading skillsrequired.Experience in the Johns Hopkins system stronglypreferred.Additional education may be substituted for up to oneyear of experience.*JHU EquivalencyFormula:30 undergraduate degree credits(semester hours) or 18 graduate degree credits may substitute forone year of experience. For jobs where equivalency is permitted, upto two years of non-related college course work may be appliedtowards the total minimum education/experience required for therespective job. *PreferredQualificationsTwo years collegepreferred.Experience in Johns Hopkins Health System stronglypreferred. Experience with EPIC, ORMIS, Microsoft Word, MicrosoftOutlook preferred.Minimum of one year medical office and/or surgeryscheduling experience preferred.Courses in Medical Terminology, Anatomy, andPhysiology, or demonstrated appropriate knowledge. Ability tomultitask and work in a high volume setting Excellent analyticaland communication skills coupled with patience andfortitudeSpecial Knowledge, Skills, andAbilitiesHas demonstrated customer service, communicationskills, ability to diffuse difficult situations in a complexenvironment.Has good understanding of third party reimbursementpolicies and protocols.Has good understanding of the registration andscheduling systems.Classified Title: Sr.Medical Office CoordinatorWorking Title: CO Sr. Medical Office Coordinator​​​​​Role/Level/Range: ATO 40/E/02/OEStarting Hourly Start Rate Range:$17.42 -$23.95/hr; Commensurate with experienceEmployee group: Full TimeSchedule:Monday – Friday, 8:00a to 4:30 pm / 40hrs per weekExempt Status: Non-ExemptLocation:04-MD:School of Medicine CampusDepartment name: 10003042-SOM Oto The Listening CenterPersonnel area: School of MedicineThe successfulcandidate(s) for this position will be subject to a pre-employmentbackground check.If you are interested inapplying for employment with The Johns Hopkins University andrequire special assistance or accommodation during any part of thepre-employment process, please contact the HR Business ServicesOffice [email protected] For TTY users, call via MarylandRelay or dial 711.The followingadditional provisions may apply depending on which campus you willwork. Your recruiter will adviseaccordingly.During the Influenza (“theflu”) season, as a condition of employment, The Johns HopkinsInstitutions require all employees who provide ongoing services topatients or work in patient care or clinical care areas to have anannual influenza vaccination or possess an approved medical orreligious exception. Failure to meet this requirement may result intermination of employment.The pre-employmentphysical for positions in clinical areas, laboratories, workingwith research subjects, or involving community contact requiresdocumentation of immune status against Rubella (German measles),Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B anddocumentation of having received the Tdap (Tetanus, diphtheria,pertussis) vaccination. This may include documentation of havingtwo (2) MMR vaccines; two (2) Varicella vaccines; or antibodystatus to these diseases from laboratory testing. Blood tests forimmunities to these diseases are ordinarily included in thepre-employment physical exam except for those employees who provideresults of blood tests or immunization documentation from their ownhealth care providers. Any vaccinations required for these diseaseswill be given at no cost in our Occupational Healthoffice.Equal OpportunityEmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is theLawLearn more: The successful candidate(s) for this position will be subject to apre-employment background check.If you are interested in applying for employment with The JohnsHopkins University and require special assistance or accommodationduring any part of the pre-employment process, please contact theHR Business Services Office at [email protected] For TTYusers, call via Maryland Relay or dial 711.The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.During the Influenza (“the flu”) season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.Equal Opportunity EmployerNote: Job Postings are updated daily and remain online untilfilled.EEO is the LawLearn more: legal information More searches like this You need to sign in or create an account to save Enter patient phone messages and route tophysician.Print and sendpatient letters as necessaryDocumentinbound/outbound phone messages topatientsPend RX refillsrequested and route to physicianPend orders basedon defined “Practice Preferences.”In-basket – Checkmessages daily and respond as directed by departmentpolicy. LinkedIn Johns Hopkins Universitycenter_img Review clinicschedules, and make adjustment asappropriateOther activityprocessed in EPIC Share PrescriptionrefillsGather information to pend RX request and routeto physician.Assist as neededwith insurance authorizations for non-formularymedications. GeneralSummary/PurposeCoordinate the day-to-day activities of amulti-faceted complex medical and/or surgical practice within theDepartment of Otolaryngology. The Sr. Coordinator will ensure asmoothly functioning office and good patient relations. Serve asresource in team environment. May serve in lead capacity to orient,train, and direct new medical office coordinators or other officestaff. Address patient problems, third party issues andpatient-related situations based on past experiences, and resolveissues independently. As appropriate, refer patients to otherresources. Adapt to changes in technology and software to ensureefficient office practice. Provide administrative support formedical matters on behalf of physicians, as well as generalacademic/general administrative support.Specific Duties &ResponsibilitiesMedical Administrative Support. Professionally andefficiently handle incoming requests from patients and ensure thatissues are resolved both promptly and thoroughly. Gather patientinformation, fulfill patient needs, educate patients, whereapplicable, to prevent the need for future contacts and documentinteractions in applicable systems. Provide quality service andsupport in a variety of areas which may include, but not limited toscheduling, registration and carecoordination. Business & Administrative Affairs Not specified Full Time jobs in Baltimore OR -If not approved to schedule patients in EPIC,refer patients to Access Services to schedule appointments andprocedures. Participate in multi-party conversations to ensureappropriate timing of services and medical records as required byphysician. Johns Hopkins University School of Medicine -East Baltimore Campus Provide information topatientsReinforceinformation for office visits (e.g. scheduled dates of service,information to bring to the visit, driving instructions, where topark, etc.Act as a liaisonfor patient, coordinating future consultations, diagnostics tests,or procedures.Able to answer morecomplex questions with accuracy and provide up to date insuranceinformation found on Johns Hopkins Managed Carewebsite.Facilitatescheduling of lab tests and other procedures. Determine appropriateschedule for clinical appointments based on physician schedule, anddoes three way call to hand off patient to callcenter. Salary Not Specified Salary Not Specified Apply(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) Facebook Save CO Sr. Medical Office Coordinator Administrative Not specified Full Time jobs in Baltimore Maryland, United States Business & Administrative Support Not specified Full Time jobs in Baltimorelast_img