Should I buy Diageo shares now that it’s returning capital to shareholders?

first_imgShould I buy Diageo shares now that it’s returning capital to shareholders? See all posts by Nadia Yaqub Click here to claim your copy now — and we’ll tell you the name of this Top US Share… free of charge! Image source: Getty Images. Simply click below to discover how you can take advantage of this. I would like to receive emails from you about product information and offers from The Fool and its business partners. Each of these emails will provide a link to unsubscribe from future emails. More information about how The Fool collects, stores, and handles personal data is available in its Privacy Statement. “This Stock Could Be Like Buying Amazon in 1997” Nadia Yaqub has no position in any of the shares mentioned. The Motley Fool UK has recommended Diageo. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors.center_img Our 6 ‘Best Buys Now’ Shares Renowned stock-picker Mark Rogers and his analyst team at The Motley Fool UK have named 6 shares that they believe UK investors should consider buying NOW.So if you’re looking for more stock ideas to try and best position your portfolio today, then it might be a good day for you. Because we’re offering a full 33% off your first year of membership to our flagship share-tipping service, backed by our ‘no quibbles’ 30-day subscription fee refund guarantee. Enter Your Email Address Nadia Yaqub | Thursday, 13th May, 2021 | More on: DGE I’m sure you’ll agree that’s quite the statement from Motley Fool Co-Founder Tom Gardner.But since our US analyst team first recommended shares in this unique tech stock back in 2016, the value has soared.What’s more, we firmly believe there’s still plenty of upside in its future. In fact, even throughout the current coronavirus crisis, its performance has been beating Wall St expectations.And right now, we’re giving you a chance to discover exactly what has got our analysts all fired up about this niche industry phenomenon, in our FREE special report, A Top US Share From The Motley Fool. I selected  Diageo (LSE: DGE) shares as my top pick for May. And I’m pleased to say that a company announcement yesterday was very encouraging. I’ll cover this statement in detail shortly.But it’s worth noting that the stock has been rising recently. The hospitality sector has now reopened so I’d expect the firm’s sales to recover. I think Diageo shares could rise further and I’d buy the stock in my portfolio.5G is here – and shares of this ‘sleeping giant’ could be a great way for you to potentially profit!According to one leading industry firm, the 5G boom could create a global industry worth US$12.3 TRILLION out of thin air…And if you click here we’ll show you something that could be key to unlocking 5G’s full potential…Trading updateThe beverage company released a brief trading update this week, which was positive. It highlighted that “it expects organic operating profit growth to be at least 14% in fiscal 21, slightly ahead of organic net sales growth”.Diageo has so far seen good sales recovery across all regions. In particular, North America, the largest market, where “performance has remained particularly strong”. It also went on to mention that despite the impact of Covid-19, it’s seeing a “continued recovery” in Africa, Asia Pacific, Latin America and the Caribbean.While the pandemic is not over yet, I think this is encouraging news. So far, things seem to be heading in the right direction. As the hospitality sector starts to reopen in different economies, more people are likely to drink alcohol and this should push Diageo shares higher.Return of its capital programmeI think the key item from the announcement was that the company has decided to restart its return of capital programme (ROC).On 25 July 2019, the board agreed to return up to £4.5bn to shareholders in the three-year period from July 2019 to June 2022. This was going to be done through either share buybacks or special dividends, depending on market conditions.Diageo had repurchased £1.25bn of its shares by the end of January 2020. This was the first phase of the ROC. But that was before the pandemic. Unfortunately the world was struck by the coronavirus crisis and the company had to go into survival mode.I think it’s fantastic news that the FTSE 100 firm has decided to initiate the second phase of ROC of up to £1bn, which will be completed by the end of the 2022 fiscal year. Diageo has entered into an agreement with UBS to enable it to start share buybacks from 12 May 2021 up to the value of £0.5bn. This is expected to end by 12 November 2021.The company has also stated that “further execution phases of the ROC programme will be announced in due course”. I think this news sounds promising for Diageo shares.The fact that the firm can do this now means that it has robust cash generation. It also highlights that the board is shareholder-friendly. This is a quality I look out for when analysing a company.RisksThings may look rosy, but any Covid-19 setbacks may hinder Diageo shares. Further lockdowns could mean the hospitality sector shuts down again. If this happens, it’s likely to have an impact on the company’s revenue and profitability.And there is no guarantee when it comes to ROC. Even though the board has decided to restart this, if market conditions deteriorate it could be halted.But I’m optimistic on the outlook for Diageo shares so I’d buy the stock. I think the worst is behind the company and a strong sales recovery is in sight.last_img read more

Rugby community in shock following sudden death of Munster legend Anthony Foley

first_imgMonday Oct 17, 2016 Rugby community in shock following sudden death of Munster legend Anthony Foley While the start of the European Champions Cup weekend was met with excitement, it ended in tragedy on Sunday as news broke of the shock passing of Munster legend, Anthony Foley. The former player and coach died suddenly in his Paris hotel room overnight. Munster and Ireland Rugby released statements on Sunday revealing that 42-year-old Head coach Foley had died overnight in the team hotel.As a mark of respect, the scheduled match between Racing 92 and Munster has been postponed.It is with great sadness that we bid farewell to our coach, former captain, colleague and friend today, rest in peace Anthony Foley.— Munster Rugby (@Munsterrugby) October 16, 2016“Munster Rugby thank Racing 92, EPCR, broadcasters and partners, and the many fans who travelled to Paris for their understanding and support at this time.”As news spread, Munster fans gathered at the gates of Stade Yves-du-Manoir and sang ‘The Fields of Athenry’, as well as opened an impromptu book of condolences.Tributes were paid by former team mates and rivals from all corners of the rugby world and from the President of the Irish Republic.A minute’s silence was observed in memory of one of the greatest players in the history of the European Cup before the kick-off of the final game of round one in the Champions Cup, between Exeter Chiefs and Clermont Auvergne at Sandy Park.Former teammate Ronan O’Gara, now a coach at Racing 92, posted a tribute to his friend on Sunday night, saying on twitter that he was an ‘incredible man’.Alone on the couch with Jess.Heartbroken.We have lost an incredible man. Too sad to tweet further.. sleep well Axel. We love— Ronan O Gara (@RonanOGara10) October 16, 2016Some highlights of Foley in action over the years, with RTE’s Joe Stack reflecting on his careerJoe Stack reflects on the decorated career of Anthony Foley— RTÉ Sport (@RTEsport) October 16, 2016Sky Sports spoke to Paul Wallace shortly after the tragic news broke. Wallace said that Foley was ‘universally loved’.Scrumhalf Peter Stringer said that Foley was his ‘protector’ on the field.Feeling numb and alone with only thoughts of this remarkable man.My protector on the field,I will miss you forever Axel.RIP— Peter Stringer (@stringer9) October 16, 2016Foley is survived by his wife Olive and their two children. Ireland’s Department of Foreign Affairs have confirmed that they are providing consular assistance through Ireland’s Embassy in Paris.Rest in Peace, conor ryan/bucks one/skysports/rteADVERTISEMENT Posted By: rugbydump Share Send Thanks Sorry there has been an error Related Articles 81 WEEKS AGO scottish prop saves fire victim 84 WEEKS AGO New Rugby X tournament insane 112 WEEKS AGO Vunipola stands by his comments supporting… From the WebThis Video Will Soon Be Banned. Watch Before It’s DeletedSecrets RevealedYou Won’t Believe What the World’s Most Beautiful Girl Looks Like TodayNueeyUrologists Stunned: Forget the Blue Pill, This “Fixes” Your EDSmart Life ReportsGranny Stuns Doctors by Removing Her Wrinkles with This Inexpensive TipSmart Life ReportsIf You Have Ringing Ears Do This Immediately (Ends Tinnitus)Healthier Living30+ Everyday Items with a Secret Hidden PurposeNueeyThe content you see here is paid for by the advertiser or content provider whose link you click on, and is recommended to you by Revcontent. As the leading platform for native advertising and content recommendation, Revcontent uses interest based targeting to select content that we think will be of particular interest to you. We encourage you to view your opt out options in Revcontent’s Privacy PolicyWant your content to appear on sites like this?Increase Your Engagement Now!Want to report this publisher’s content as misinformation?Submit a ReportGot it, thanks!Remove Content Link?Please choose a reason below:Fake NewsMisleadingNot InterestedOffensiveRepetitiveSubmitCancellast_img read more

Syria: Look who’s talking

first_img[Saying they are] “deeply concerned at the escalation of violence” that threatens to widen the [Syrian] conflict into a regional war, they demand “the cessation of armed violence in all its forms.” Who are these pacifists? Members of the Action Group for Syria, which met in Geneva on June 30 and issued a closing communiqué.Leading the pacifist chorus is the United States. In reality it is the director of the ongoing war operation which, after destroying the Libyan state last year, is now attempting to dismantle the Syrian one. CIA agents, writes the New York Times, operating clandestinely in southern Turkey, are recruiting and arming groups that fight the Syrian government.Through a cross-border shadow network, in which the [Israeli] Mossad also operates, they receive automatic rifles, ammunition, antitank rockets and explosives. With a video on YouTube, they show that they know how to use them: the explosion of a powerful remote-controlled bomb destroys a civilian truck driving past a store.Turkey also expressed its “opposition to the further militarization of the conflict,” which must be “resolved through peaceful dialogue.” But Turkey provides the command center in Istanbul that directs the operation and the military bases in which armed groups are trained before they infiltrate Syria.Turkey also, using the pretext of Syria’s shooting down Turkey’s military aircraft — which was flying at low altitude along the Syrian coast to probe anti-aircraft defenses — is now massing its troops on the border threatening a “defensive” intervention. That could trigger a large-scale NATO attack under Article 5, dusted off for the occasion, while the non-Article 5 was used for the attack on Libya.Other members of the Group — France, Britain, Saudi Arabia and Qatar — claim to be “committed to defending the sovereignty, independence, national unity and territorial integrity of Syria.” Those same forces are now carrying out the same operation in Syria that they did in Libya: training and arming the “Free Syrian Army” and about another 100 groups recruited from various countries, whose members are paid by Saudi Arabia. They also use reactionary Islamic militants and entire armed Islamic groups, earlier branded as dangerous terrorists, and they infiltrate special forces into Syria, such as those from Qatar sent last year into Libya, disguised as internal opposition groups.And the members of the Action Group seeking “freedom of movement throughout the country for journalists” are the same who manipulated photographs while leading a relentless worldwide media campaign to blame the Syrian government for all the massacres. These same people organized the terrorist attack that killed three Syrian journalists when an armed group attacked Television-al-Ekhbaria in Damascus, hitting it with rockets and blowing it up.They’d like to also blow away the assurances of Russia and China, [other] members of the Action Group, that no outsider should make decisions that concern the Syrian people. The Western powers have already decided, by activating their war machine, to once again annex Syria to their empire.Translated by John Catalinotto, a WW managing editor, from a July 3 article in Il Manifesto (Italy). FacebookTwitterWhatsAppEmailPrintMoreShare thisFacebookTwitterWhatsAppEmailPrintMoreShare thislast_img read more

Senior Limerick Garda nominated for LGBT equality award

first_imgUniversity of Limerick shows pride of place with rainbow flag WhatsApp Limerick LGBTQ Pride Festival 2018 has officially begun Advertisement Number of people seeking LGBT help on the rise Print Previous articleFree masterclass with guitar great O’Rourke and Latin combo AtchereNext articleWin cinema tickets Staff Reporter Twitter Photos: Thousands support Limerick’s celebration of World Pride NewsSenior Limerick Garda nominated for LGBT equality awardBy Staff Reporter – September 21, 2016 978 center_img Linkedin RELATED ARTICLESMORE FROM AUTHOR Email Facebook A proud celebration for American newlyweds at Limerick Pride Limerick Chief Superintendent Dave SheahanTHE Limerick Garda division’s most senior officer has been nominated for a prestigious LGBT Award at the Workplace Equality Index Awards 2016.Chief Superintendent Dave Sheahan has been nominated in the category of Ally of the year 2016 for his demonstration of an outstanding level of support for LGBT colleagues.In 2014 Henry Street Garda station became the first in Ireland to fly a pride flag in a show of support for those involved in the Limerick LGBT Pride Festival.Sign up for the weekly Limerick Post newsletter Sign Up Encouraging the public to report incidents, Chief Supt Sheahan said that “homophobic acts cannot be addressed if the Garda Síochána are not made aware.“We want people in the community to know that we have a listening ear. We are prepared to listen and we are prepared to deal with every issue that may come our way to keep this valued community in Limerick safe.“Everyone deserves to be treated with respect”, he said ahead of next week’s awards in Dublin. Limerick Pride highlights global issues TAGSAlly of the year awardChief SuperintendentDave SheahanfetauredLGBTlimerick last_img read more

Listen: Catriona O’Donoghue has escaped the ordinary

first_imgFacebook WhatsApp Twitter Advertisement NewsBusinessListen: Catriona O’Donoghue has escaped the ordinaryBy Staff Reporter – March 24, 2019 884 Previous articleLimerick seal first League final spot in thirteen years after Dublin victoryNext articleLove is Magic for John Grant Staff Reporterhttp://www.limerickpost.iecenter_img Linkedin Email Print Catriona O’Donoghue, Network Ireland Limerick. Photo: Cian ReinhardtTEAM building events and delivering adult experiences is the main focus of Get West and Escape Limerick, the sister companies run by Catriona O’Donoghue and her partner.Identifying a gap in the corporate market to provide such experiences, the companies now service local, national and international clients.Sign up for the weekly Limerick Post newsletter Sign Up Explaining the concept, Catriona says that they “go on site and set up a team-building experience for your work team, be it indoor or outdoor, so here locally we would run events in the Milk Market, King John’s Castle, in function rooms at the local hotels or we bring the activities to where the client wants to be.”Continue reading below…Set up more than five years ago, the firm started out offering kayaking experiences but it wasn’t sustainable so they started to explore more team-building options on land and indoors.“Essentially we have evolved a lot since then but we still go back to our roots and use kayaking as a team building experience if required.As a year-round offering, “Escape Limerick is a Limerick inspired Escape room experience in the medieval quarter.“In the three escape rooms, visitors get locked into a room for 60 minutes and the whole idea is that you have to solve a series of puzzles to try and figure out how to escape before the time runs out.”Speaking of the evolution of her company, Ms O’Donoghue said that she wanted to bring experiences to the adult market and “we always felt that corporate was the way to go for what we do because we really enjoy working with the adult market as it is very rewarding.”A recent increase in foreign direct investment companies and home grown firms supported the move.“In the last two and half years there is more and more of that business here.“There are companies that are coming to Limerick from around Ireland for their team building experience and  even international business tourists are coming here. So yes, definitely, we can see a massive growth in the business with all the investment here recently.”Internationally, there is a very positive attitude towards Limerick and the region, Catriona believes.“Limerick and the Mid West is a great place to work, live and visit and the international market knows this.“There is a great ecosystem here and it is improving all the time so there is definitely a very positive attitude to Limerick that we are experiencing.,” she said.Looking at her new role as president with Network Ireland Limerick, Catriona said that “for me it has been a fantastic social outlet as well and not just in terms of generating direct sales but getting to meet women who are like minded and facing the same challenges and being able to bounce off each other.”Network Ireland is the fastest growing women’s network in the country.With a vision to empower women, “this year the mission for the entire network is to ‘step up’ and for women not to shy away from challenges and to go for it by seizing opportunities,” Catriona said.“It is about building women up and giving them more skills and confidence but mainly supporting their professional development.”Speaking about the resurgence of Limerick as a whole, Catriona also notes that there are threats on the horizon.“It is really about making ourselves sustainable and strong locally so we can weather future storms, of which there are sure to be some,” Catriona said.“There are a lot of good things going on in Limerick but the city centre is a little bit vulnerable.“The 2030 plans (including the five sites) are fantastic and ambitious and it is brilliant to see the council take the lead on this as it wasn’t happening otherwise.“I just think there is a lack of vision for the core and I think that makes it vulnerable,” the president said.“It has to be a joint effort and it is in the short to medium term that it is vulnerable.“There is a boom in terms of pubs, nightlife, great restaurants and there is a great food scene here, so culturally there is a lot going on, but I think the retail piece and the marriage of all of those parts – there is no great vision for that.”Retailers could question their survival Catriona noted adding that all stakeholders “should think outside the box and look at more experiential retail experiences and they need to be supported until 2025 or 2030 when all those great things come.”Having a “grá for the underdog,” Catriona said that she located their business on Nicholas Street with a view to its potential and the potential of the quarter and the city centre.“I feel people have to put their money where their mouth is and they need to take the chance and go for it in their business decisions and we have seen that on Nicholas Street.”With new businesses opening, some renovating and others due to open throughout the year, Catriona describes it as “very exciting”.However, one caveat offered is that “unless people are living here, the city centre will never reach its full potential.”Noting the limited city centre housing options, Catriona said that “people need to start somewhere. That would be one of our goals personally this year, to move in to the city centre with my family.Speaking as a entrepreneur in Limerick who started out her studies and career in mental health care, Catriona said that she is not surprised she ended up in business.“I like being in charge of my own destiny so what you put in you get out so you obviously have to be working smart and for me that is really rewarding.Catriona said that she believes in the company’s vision “and that keeps me motivated”.Looking back at her educational and career paths to date, Catriona said that real world experience is vital for those embarking upon major decisions in their lives.“Part of me thinks that if they could get a taste for the real world of work and business before they commit to their course, I think that is really sensible.”Having started out doing a year and half in Mary Immaculate College before changing courses to the University of Limerick, it is really only since she started in business that she understood what she wanted to achieve.“Business gives you such a broad education because sometimes you don’t know what your strengths are.”Being able to draw on the experience of those in business would be invaluable information to young teens plotting a course for their careers, Catriona said adding that “people should be able to tell their business stories, warts and all.”A nod to the future, Catriona said that Network Ireland and the Limerick branch will go from strength to strength as “a lot of people reach out to Network Ireland Limerick even before they come to Limerick.”“And personally I hope I will be living in the city centre within the next 12 months so I am de-cluttering my life at the moment and I am really excited about that.last_img read more

Suspect charged in burglary investigation

first_imgLocal NewsCrime Facebook By admin – March 6, 2018 Pinterest Twitter Previous articleDAILY OIL PRICE: March 6Next article22 charged in Odessa DWI assignment admin Suspect charged in burglary investigation WhatsApp Facebook Twitter Pinterest Michael Tolbert Surveillance footage led to the arrest Saturday of a man who reportedly burglarized a residence in the 4900 block of Golder Avenue.Police were first called about the burglary on Feb. 26, when the complainant told police an unknown man had burglarized his residence, according to an Odessa Police Department news release.Surveillance footage showed the suspect enter and exit the residence with the victim’s property, the release stated, and police were able to positively identify the suspect as 23-year-old Michael Tolbert.Police charged Tolbert with burglary of a habitation, a second-degree felony.Jail records show Tolbert was taken to the Ector County Detention Center Sunday and has a $50,000 bond. WhatsApplast_img read more

Raw sewage reported in Creggan after heavy rainfall

first_img Twitter NI Water says it will take immediate action to address a problem with raw sewage in the Creggan area of Derry following heavy rainfall last evening.Councillor Kevin Campbell says he contacted NI Water after receiving reports from residents of raw sewage at the junction of Aranmore Ave and Linsfort Drive.Cllr Campbell says the situation must be looked at……….Audio Player Up/Down Arrow keys to increase or decrease volume. Further drop in people receiving PUP in Donegal Homepage BannerNews Facebook Man arrested on suspicion of drugs and criminal property offences in Derry Facebook WhatsApp Main Evening News, Sport and Obituaries Tuesday May 25th Raw sewage reported in Creggan after heavy rainfall Previous articleLYIT one of six facing severe financial challenges – HEANext articleMagees in badminton action in Germany today admin Twittercenter_img Pinterest WhatsApp Google+ RELATED ARTICLESMORE FROM AUTHOR Google+ 365 additional cases of Covid-19 in Republic Pinterest By admin – November 4, 2016 75 positive cases of Covid confirmed in North Gardai continue to investigate Kilmacrennan firelast_img read more

Cost of running a home increases by a thousand euro

first_img WhatsApp Pinterest By News Highland – November 11, 2019 Harps come back to win in Waterford FT Report: Derry City 2 St Pats 2 Facebook Cost of running a home increases by a thousand euro Twitter Twitter Derry draw with Pats: Higgins & Thomson Reaction Previous articleFailte Ireland aiming to drive more Brexit supports for tourismNext articleStrong winds leave Donegal homes & businesses without power News Highland Facebookcenter_img WhatsApp Google+ AudioHomepage BannerNews DL Debate – 24/05/21 Google+ Journey home will be easier – Paul Hegarty RELATED ARTICLESMORE FROM AUTHOR The cost of running a home in Ireland has increased by a thousand euro.A new AA Ireland report released today shows it’s gone up to around 17 thousand euro this year, compared to 2018.Spokesperson, Conor Faughnan says the reason for the jump is due to a rise in mortgage repayments and house prices.Audio Player Up/Down Arrow keys to increase or decrease volume. Pinterest News, Sport and Obituaries on Monday May 24thlast_img read more

Commissioner says regulations loophole cannot be closed

first_img Nine til Noon Show – Listen back to Monday’s Programme Facebook WhatsApp Twitter Previous article2020 Irish Tarmac Rally Championship cancelled Next articleEvening News, Sport and Obituaries, Tuesday April 28th News Highland An Garda Síochána – Continued High Compliance by Public With Health Guidelines AudioHomepage BannerNews WhatsApp The Garda Commissioner says it’s not possible to close a loophole in the COVID-19 laws.A gap in the legislation means day-trippers from Northern Ireland do not have to abide by movement restrictions.The regulations are underpinned by the Health Act, which only applies to residents of the State.Commissioner Drew Harris says there’s close cooperation with the PSNI on the matter……….Audio Player Up/Down Arrow keys to increase or decrease volume. Google+ Facebook Community Enhancement Programme open for applications Commissioner says regulations loophole cannot be closed Arranmore progress and potential flagged as population grows Twitter News, Sport and Obituaries on Monday May 24th In supporting the COVID-19 public health guidelines, An Garda Síochána has adopted a graduated policing response based on its tradition of policing by consent. This has seen Gardaí engage, educate, encourage and, as a last resort, enforce.An Garda Síochána continues to experience a high level of compliance with the public health guidelines at the many checkpoints and high visibility patrols it is conducting at tourist locations, natural beauty spots, and parks and beaches.During this time, members of An Garda Síochána have interacted with hundreds of thousands of people. The vast majority were adhering to the public health guidelines.In a small number of cases, despite receiving a number of warnings, some individuals did not adhere to the guidelines and the regulations were used under the Health Act 1947- Section 31A- Temporary Restrictions (Covid19) Regulations 2020.From 8 April, which was when the regulations came into effect, until 25 April 2020 inclusive, Gardaí have invoked the regulations 76 times.Of the 76 incidents, two were as a result of an instruction from a relevant medical professional as per the Act.As per Garda policy in relation to the regulations, in all cases where arrests were made under the regulations, members of An Garda Síochána consulted with the Director of Public Prosecutions on the decision to charge.Some of these incidents are already before the Courts.In addition, pre-existing enforcement powers were used in 760 incidents where other offences were highlighted in the course of COVID-19 operations. These range from incidents such as from drink driving detected at checkpoints, to drugs seizures to public order offences.Commissioner Drew Harris said, “There remains a high level of compliance with the public health guidelines. I know this has been difficult for people, but it is critical this high level of compliance continues. This is an important week for the country in challenging COVID-19.”Unfortunately, there are people who did not adhere to the guidelines and members of An Garda Síochána had no option but to use the regulations or other legislation. It should be stressed though that this is a tiny proportion of the people we have engaged with over this time.”At the outset of the COVID-19 situation, I said that An Garda Síochána will continue to operate as a community-based policing service with a focus on protecting the vulnerable. This approach will not change.”From 8 April until 25 April 2020 inclusive, there were 31 incidents of spitting and/or coughing against members of An Garda Síochána.From 8 April until 25 April 2020 inclusive, members of An Garda Síochána had to use anti-spit guards 15 times.Anti-spit guards provide an additional tactical option to be considered by a Garda, as a last resort in a continuum of graduated response, in circumstances where ‘there is clear evidence of spitting now or where a member believes there is a clear and tangible threat of spitting posed by the subject’.Anti-spit guards are a lawful use of force and are currently on issue to international police services.Commissioner Harris said, “These spitting and coughing attacks on our personnel are reprehensible, and show the challenges members of An Garda Síochána are facing in keeping people safe in unique circumstances. It is vital that we protect their health and safety. This includes having the option of using anti-spit guards in very limited circumstances. We have made it clear these anti-spit guards are only to be used as last resort and in line with the Garda Decision Making Model, which includes at its centre our Code of Ethics and human rights.”Garda management continuously considers various forms of additional PPE which could be deployed to operational Gardaí.When considering the use of anti-spit guards in line with the Garda Decision Making Model, members of An Garda Síochána must consider all available options and take into account the individual circumstance of the case including the age of the subject and the particular potential vulnerability of juveniles.Anti-spit guards will be deployed as a temporary measure for the duration of the COVID-19 public health situation.Policy, including the extent of deployment, and training for anti-spit guards has been issued and only members of An Garda Síochána who have completed this training may deploy this PPE.The Garda policy and use of anti-spit guards will be reviewed by An Garda Síochána in September 2020. Pinterest Google+ RELATED ARTICLESMORE FROM AUTHOR Important message for people attending LUH’s INR clinic Pinterest Loganair’s new Derry – Liverpool air service takes off from CODA By News Highland – April 28, 2020 Garda statement –last_img read more

Recruit staff who understand the customer is always right

first_img Comments are closed. Related posts:No related photos. Customer experience is the next competitive battleground and to besuccessful employers need to hire staff who embrace company valuesNo personnel department would ever hire a new recruit without having adefined job specification for a role. Without it, the wrong person for the jobwould be chosen, and as a consequence, training budgets would be wasted andchurn rates rise. Yet when organisations fail to define the customer experience they aretrying to deliver – and emotions they wish to evoke in customers – the wrongtype of person will almost certainly be hired. Our research, conducted in association with the Marketing Forum, shows that71 per cent of business leaders see customer experience as the next competitivebattleground to be fought in a commercial marketplace – yet few are doinganything about it. Seven out of 10 customers say that emotions count for more than half oftheir customer experience. But most companies have not even thought through theemotions they are trying to evoke and will, therefore, struggle to recruitpeople who are able to evoke the positive emotions the company has identified. The most emotionally-advanced organisation in the world is Disney. Havingidentified that the emotion it needs to evoke in customers is happiness –whether they are visiting a theme park in sunny Florida or a windy shoppingcentre in the UK – the staff it recruits reflect the company’s cheery outlookon life. Companies such as Disney have realised that price and quality are no longeradequate differentiators – but their people are. Getting the recruitment process right and aligned to the customer experiencethey wish to deliver will reduce the huge problem of emotional labour – whichcreates problems of churn and stress at work. Getting the process right and using a model based on emotional intelligenceis essential. How can even the kindest employer expect staff to thrive bypretending to be something they are not for eight hours a day? First Direct is another example of a company pursuing the right lines –abolishing scripts and measures, and letting staff be themselves at their callcentres has seen the organisation improve productivity. However, if bosses don’t have definitions in place of the customerexperience they are trying to deliver, staff at the grassroots of a companyhaven’t got a hope of delivering consistency when they come into contact withcustomers. Our research shows that more than half of the customer service trainingoffered by standard UK businesses today is based on damage limitation andplacating difficult customers, while a mere 38 per cent of employees receivetraining on stimulating positive emotions in their customers. Without this, aculture of ‘us and them’ can be created within minutes. TV advertising is driving mistrust and disappointment in 82 per cent ofcustomers, despite £4.2bn being spent on it each year. Research shows that theexperience shown on TV does not match up to the reality. Surely some of this money should be channelled into effective training toreduce that gap in expectation and create positive interaction between anorganisation’s frontline ambassadors and the customer. Spending cash onbriefing all employees on the experience the company wishes to project wouldrepresent better value for money. If you believe that customer experience is the next competitivebattleground, then you have to align the employee experience to the customerexperience. This is not about instigating ‘Big Brother’ tactics to ensure all employeesare towing the line – it is about developing people who will deliver a clearlydefined customer experience that will gain market share for their company inthe future. By Colin Shaw, founder of consultancy Beyond Philosophy Previous Article Next Article Recruit staff who understand the customer is always rightOn 26 Nov 2002 in Personnel Todaylast_img read more